First free maintenance
We believe that everyone should be able to easily and safely get on the road with their bike.
That's why Bizbike Ireland offers all customer who purchase a Veloci e-bike a complementary first free maintenance to be used either after 500 km have been cycled or within the first 6 months after purchasing a Veloci e-bike.
How can I book my first free maintenance?
The first maintenance of your e-bike is offered free of charge and must be used after 500 km or within the first 6 months after the delivery date, whichever occurs first. Please be aware that the first free service must be used within the first 6 months of owning your bike, otherwise your free service will no longer be valid. You can request your first free service by logging into your My Bizbike profile on "My appointments".
All first free services will be done in our warehouse in Dublin. Bizbike Ireland will therefore arrange for the collection of your Veloci e-bike and once the service is complete it to be redelivered to your home address.
All Veloci services must be booked through Bizbike Ireland directly, if Cycle Clinic is contacted your first free service cannot be redeemed.
About our service partner
Bizbike Ireland has partnered up with Dublin-based mobile bicycle and repair service company “Cycleclinic”.
Since Bizbike Ireland's beginnings in 2021, Cycleclinic’s technicians have supported and serviced all of our bikes and have become experts in the Veloci brand and all parts that come with our Veloci’s. With over 20 years of experience in servicing bikes and e-bikes, Cycleclinic is the perfect partner and always takes extra good care of your Veloci e-bike!
What is included in the service?
Cycleclinic does the following checks when your bike is being serviced:
- Frame, Fork & Component inspection
- Brakes Checked & Aligned
- Gears Checked & Adjusted
- Tyre Pressure Checked & Adjusted
- Steering Checked & Aligned
- Chain Cleaned & Lubricated
- All Bolts Tightened
- Wheels Inspected & Trued
- Wheel Hubs Checked & Adjusted
- Bottom Bracket Checked & Adjusted
How do I arrange any additional services to my bike?
Have you already availed of your first free maintenance or is your first free maintenance no longer valid? You can easily arrange for a service with us directly.
For customers in the Dublin area: Our service partner Cycle Clinic operates a mobile bike repair service. The service will be done at your home or work address. To arrange for a service you have to contact Bizbike Ireland directly either via your MyBizbike account or via email at customerservice@bizbike.ie. We will forward all information to our partners who will contact you once there is availability.
The service comes at a price of 49.00 Euros + call out fee (excl. VAT)
For customers outside of Dublin:
For customers in the rest of the ROI we will arrange for your Veloci to be collected and serviced in our warehouse in Dublin. To book a service please log a support ticket on your MyBizbike account or contact us via email at customerservice@bizbike.ie. We will arrange for your bike to be collected and once the service is complete it to be redelivered to your home address.
The service comes at a price of 49.00 Euros + collection and delivery (excl. VAT).