Our Veloci e-bikes are equipped with a Bafang mid-engine that gives you electric support up to 25 km/h.

This is more than enough for relaxed cycling against the wind or on an incline. Above 25 km/h, motor assistance cuts out so that you never reach a dangerous speed.

When you start cycling, the motor recognizes the movement and will immediately provide assistance. The support remains constant as long as you keep pedalling. So it doesn't matter how hard you pedal yourself: the support remains the same.

Our bicycles are designed to carry a weight of up to 120 kg. If you weigh more than 120 kg and it turns out that overloading is the cause of damage, the warranty on the frame and non-electrical parts may become void.

Moreover, do not hang a child seat, bags or other objects on the handlebars. The carrier has a maximum load capacity of 20 kg and the maximum steering load is 5 kg.

The short answer: yes!

The long answer: Our bikes are equipped with an ART-approved lock from AXA. The lock has an anti-drill cylinder and can be closed by turning the key clockwise and then pushing down the lock's shackle. Pull the key out of the lock when you have reached the lowest position on the shackle.

Some tips to prevent theft: Always lock your bike and the battery lock in order to prevent theft.
If desired, you can purchase an extra bicycle lock.

Have you lost the key to your bicycle lock and battery? Bizbike does not store duplicates for security reasons. You should therefore take a photo of the white sticker on your bicycle key. With the code on the sticker, you can go to this link and order an extra copy. If you lose the key and have not kept the code, one of our technicians will have to replace the shackle and/or battery lock on your e-bike.

You can request the appointment via "My appointments" on Bizbike.

• Lifetime warranty on the frame: lifetime warranty on construction and/or material defects
• 7 years on all Non-electric elements
• 2 years on the battery and electric elements
• Exclusions: Parts that are subject to wear and tear such as tyres, chain, gear cassette and brake pads. In the event of incorrect and/or careless use of the bicycle, technical repairs that were not performed professionally, parts that have been installed afterwards that do not correspond to the technical specifications of the bicycle, parts that are not replaced in time, the effects of climate such as normal weathering of paint and chrome rust.

The warranty period always starts from the time of delivery.

Please note: If your bike has been purchased after 1st March 2023, you are entitled to receive an extra 1 year electrical warranty, bringing the total electrical warranty to 3 years.

Bikes purchased before 1st March 2023 are only entitled to 2 years electrical warranty as per the agreement at time of purchase.

My warranty is still valid

If a part that needs to be repaired or replaced is under warranty, you can schedule an appointment for this via My Bizbike. You will not be charged for this. Our technician will assess the warranty case before any repairs are done.

My warranty has expired

You can request a repair or replacement via My Bizbike. Parts that you can install on the bike yourself can be ordered via the Support function on My Bizbike. You will receive the invoice for your order before the part will be sent out to you. As soon as you have paid, we will send your package.

If any issues are occurring that are subject to a warranty claim Bizbike Ireland reserves the right to have these warranty issues checked by one of their technicians in their warehouse location in Dublin. This check will initially be free of charge under the warranty agreement, however, if the customer's bike is brought back to the warehouse and it is deemed that the customer has not checked the manual or followed specific advice given prior by a customer service agent then the customer will be liable to be charged for the vehicle being collected, returned to the warehouse and redelivered, plus charges incurred by our technician. I.e. Time spent.

After you ordered your bike and received your login details for My Bizbike you can send a message to customer service via "My support" on MyBizbike, from there one of our Bizbike employees will be able to change your order up to 7 working days before delivery is scheduled.
After that, it is unfortunately no longer possible for logistical reasons.

If the bike does not meet your expectations, you have 30 days from the day of delivery of the bike to return it.

Step 1: Contact our customer service
You can easily do this via the support function on My Bizbike. One of our employees will schedule an appointment to collect your bike.

Step 2: Confirm the appointment
You will receive a phone call 24 hours before the collection of your bike from Primeline to confirm the collection. 

Step 3: Your bike gets picked up

Primeline will pick up your bike. 

Step 4: Your payment will be refunded

After checking for damage and traces of use in the Bizbike workshop, you will receive a full refund within 5-7 working days.

Immediately report the theft to the police. For this you need the frame number of the electric bicycle. You can find this on the white sticker near the bottom bracket and the rear wheel axle. It is under the barcode and always starts with "VEL" or "BIZ". If the e-bike is insured, you can then contact the insurance company with proof of the report for further assistance.

Have you lost the key to your bicycle lock and battery? Bizbike
does not store duplicates for security reasons. You should therefore
take a photo of the white sticker on your bicycle key. With the code on
the sticker, you can go to this link
and order an extra copy. If you lose the key and have not kept the
code, one of our technicians will have to replace the shackle and/or
battery lock on your e-bike.

You can request the appointment via "My appointments" on Bizbike.